Returns & Refunds
Made-to-Order Products
Because each candle is handmade to order specifically for you, all sales are final. We do not accept returns or exchanges on custom-made products.
Exceptions
We stand behind the quality of our candles. We will gladly assist you if:
- Your order arrived damaged during shipping
- Your candle has a manufacturing defect
- You received the wrong item
- Your order is significantly different from the product description
How to Report an Issue
Contact us within 7 days of receiving your order:
- Email: georgiamountaincandle@gmail.com
- Include: your order number, description of the issue, and photos showing the problem
We will respond within 1-2 business days.
Resolution Options
Depending on the situation, we may offer:
- Replacement candle
- Full refund to original payment method
- Partial refund
We will work with you to find a fair solution.
Cancellations
Orders may be cancelled within 24 hours of placement if production has not begun.
Once production starts, cancellation is no longer possible.
Contact us immediately if you need to cancel: georgiamountaincandle@gmail.com
Last updated: February 2026